Returns & exchange
Returns & exchange
Below you will find information about returns and exchanges.

Returns
During Christmas 2020 we offer extended right to withdraw your purchase until 31st of January 2021. This only applies to orders made between 1st of Nov to 24th of Dec 2020. If you want your order delivered before Christmas Eve, make sure to place your order well in advance. During Christmas, the number of deliveries increases significantly at our shipping partners, which can mean longer delivery times than usual. We always ship orders within two business days after completed purchase.
As a consumer, you have the right to withdraw your purchase within 30 days of receiving the package.
We only accept returns shipped from individual consumers in countries we sell and deliver to through our e-commerce (all countries within EU and Norway, except Åland and Svalbard).
Returned items must be in new, unused condition, with the original tags attached. An approved return will be fully refunded, excluding the original shipping cost.
We do not offer exchanges. If you need a different size, color or style please return your order as described below and place a new order for the correct item.
Please note that we are currently unable to provide the online-return or exchange service in our physical Concept Stores in Oslo and Stockholm.
How to return
Return form, delivery note and return labels can be found in your order packaging. If you want to return goods from different orders in the same package, it is important that you send us a completed return form for each order, otherwise we will not be able to handle your return. The return shipping fee is free of charge when using the included return shipping label.
1. Fill in the return form. Customer number, order number (Ref Order) and product information is found on the included delivery note. 2. Put the return form and the items you wish to return in a suitable package, preferably the same package that the order came in. 3. Attach the pre-paid shipping label onto the package. If you’re using the original package, make sure to cover the old shipping label. 4. Leave the package at any of the logistic company’s Service/Access point. Save the certificate of posting.
If you’re missing a return form you can download a new one here:
If you’re missing the pre-paid return shipping label, please note your order number and contact our Customer Service at b2c@hestragloves.com and we will help you.
In case you want the return picked up at home, you will have to personally book a pick-up through the logistic company’s website: www.logistics.dhl, www.ups.com or www.postnord.com. Please note that you may be personally charged for this service by the logistics company.
Refunds
Approved returns will be processed and refunded as quickly as possible against the payment method used when initially placing the order. The refund is handled by Klarna. Refunds may take up to 10 business days to appear on your statement. Initial outgoing shipping fees are not refunded.
If you paid the order by Klarna invoice you only pay for what you keep. If you return part, or all of your order, Klarna will issue you with a new statement as soon as we have processed your return. Check your e-mail and/or the Klarna app for updates on the order invoice.
If you have any questions regarding your invoice or refund, please contact Klarna directly.
You may be required to compensate for wear on the goods in case you have handled the goods to a greater extent than what was necessary. In such cases, the refund amount could be reduced corresponding to the decrease in value.
Exchange
We do not offer exchanges. If you need a different size, color, or style, please return your original order as described above and place a new order for the correct item.
We are currently unable to offer any exchanges in our physical Concept Stores.
Please note: The item/s must be returned within 30 days of receiving the package.